Location: On site as listed in Job Posting
Summary
The Card Fraud Strategy Analyst will be responsible for monitoring, analyzing, and responding to debit card activity to prevent and detect fraud as part of the Card Fraud team. This individual will work independently and collaboratively to identify common points of compromise, fraud trends requiring immediate action, and customer impact necessitating additional support. The role requires strong analytical skills to filter and validate transaction data from multiple sources, as well as self-motivation, prioritization, and teamwork. The analyst will take ownership of the process and demonstrate a high level of confidentiality.
Essential Duties and Responsibilities:
- Review and analyze VISA transactions to mitigate fraud trends
- Independently research and address fraud trends
- Determine the need to cancel or maintain cards based on analysis
- Collaborate with management and other teams
- Identify and resolve problems, escalating issues as needed, and contribute to workflow or process change and redesign
- Communicate independently, in a professional and collaborative manner, with other departments and vendors to resolve issues
- Manage additional projects and responsibilities as assigned
- Assist in training departmental personnel as needed
- Maintain a high level of confidentiality in all aspects of departmental work
Qualifications:
- A Bachelor’s degree in Criminal Justice, Data Analytics, Business/Finance, or related field OR,
- A 4-year degree in a non-related discipline with at least 2 years of banking experience with exposure to Credit and Debit card transactions OR,
- High School diploma with 5-7 years’ banking experience working with Credit or Debit Cards
- Strong Excel skills, with a high comfort level creating pivot tables, formulas (ex. X-Lookup, If, Trim, Concat) and data visualization - Power Query, Power Pivot, and ETL- Extract, Transform, Load a plus.
- Ability to work independently and in a fast-paced environment
- Strong personal computer skills with demonstrated knowledge of Microsoft Word and Outlook
- Analytical aptitude, with the ability to analyze patterns, detect anomalies, and spot irregularities within data
- Strong critical thinking skills, and be able to make decisions that impact customers and business units
- Knowledge of credit and debit card products and processes
- Knowledge of fraud mitigation techniques related to credit/debit card products/processes
- Self-starter and works independently with minimal direct supervision
- This role requires working in a high-stress environment and flexibility in working hours as needed.
Preferred Skills and Experience:
- Experience with Tableau, Power BI, or other data analytics tools
- Familiarity with Jira and/or Confluence
- Knowledge of FISERV products such as Defense Edge and Fraud Detection Work Center, or other similar transaction processor or fraud systems
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Behavior
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivation
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
PDN-9dd465ed-b00a-4f69-bc2c-c8cb5e1c68a8
