Sentry Insurance
Claims Representative Sr - Regional
Stevens Point, WI
Mar 15, 2025
Full-time
Full Job Description
A Customer Service Professional position requiring creativity, empathy, interpersonal skills and a strong desire to assist customers.

Provides prompt claim investigation, evaluation and settlement or denial of claims with moderate to highly complex exposures. Provides empathy and understanding to customers that may be upset or frustrated. Authorizes payments in accordance with assigned authority limit. Documents claim files with all pertinent information and disposition. Fully experienced claims handler. Responsible for handling claims having complex negligence, compensability, damage and coverage issues. May handle claims requiring litigation and is accumulating expertise in specified jurisdictional areas. May be required to attend mediation, hearings, settlement conferences and trials.

This position will be seated in our Stevens Point, WI - Division Street office under a hybrid work model.

What You'll Do:

As a Senior Claims Representative with Sentry, this position will be assigned to a Regional General Liability/Business Auto team. You will provide superior claims handling by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages. In addition, you will:

  • Promptly investigate new claims

  • Review coverage forms and contracts to interpret applicable coverage then communicate the analysis to our customers

  • Evaluate the facts and develop and execute plans to resolve claims

  • Review medical documentation to determine the value of bodily injury claims

  • Document all decisions, correspondence, reports, and discussions

  • Negotiate the settlement of bodily injury and property damage claims with claimants and their legal counsel

  • Assign appropriate defense counsel, monitor and approve litigation activities as appropriate

  • Control expenses through close monitoring of litigation activities

  • Pay claims within assigned authority limits

  • Present an overview of specific claims to customers and company associates as appropriate

What it Takes:

  • Bachelor's degree or related experience

  • 5+ years of related experience required

  • Independently handling caseload of litigated claims highly preferred

  • Knowledge of insurance policies and coverage, claim payment procedures, insurance regulations, and familiarity with medical and legal terminology is preferred

  • Analytical skills to review, exercise judgment, and evaluate claims to make sound decisions

  • Ability to review and interpret complex and detailed documents

  • Effective oral and written communication skills

  • Ability to maintain confidential information

  • Effective computer and math skills beneficial

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

  • Sentry is happy to offer flexibility through a scheduled Hybrid work model for those who work in an office. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.

  • As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

  • Meal Subsidy available for associates who report to an office.

  • 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

  • Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

  • Well-being and Employee Assistance programs

  • Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Joe Larsen

Talent Acquisition Specialist

Joe.larsen@sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

PDN-9e6f552c-4be3-4a4f-990b-5f84480450a2
Job Information
Job Category:
Insurance
Spotlight Employer
Related jobs
TJX Companies, Inc
Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You c...
Mar 15, 2025
Framingham, MA
TJX Companies, Inc
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
Mar 15, 2025
Ann Arbor, MI
TJX Companies, Inc
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
Mar 15, 2025
Ann Arbor, MI
©2025 Sigma Gamma Rho Sorority, Inc.
Powered by TalentAlly.
Apply for this job
Claims Representative Sr - Regional
Sentry Insurance
Stevens Point, WI
Mar 15, 2025
Full-time
Your Information
First Name *
Last Name *
Email Address *
This email belongs to another account. Please use a diferent email address or Sign In.
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
Continue to Apply

Sentry Insurance would like you to finish the application on their website.

Supercharge Your Resume with AI

Boost your resume with AI-driven enhancements. The tool analyzes and refines your content, highlighting your strengths and tailoring it for maximum impact. Get personalized suggestions and apply improvements instantly to stand out in the job market.