Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Looking for a LPN, RN, or CMA with a degree with outpatient ambulatory Epic experience to support new provider onboardings, Go-Live, and teammate onboardings.
Summary:
Actively
participates and supports the onboarding of various roles throughout the clinic
including new physicians/APPs, clinical teammates, and MOAs. Provides Go-Live
support to new clinics as well
as performs optimization assessments utilizing data, observations, and workflow
expertise.
Responsibilities:
1. Epic Knowledge Coordination – comfortable using Epic in a variety of roles in the Ambulatory environment (front desk, clinical, and providers). Work with clinics and teammates to ensure prime optimization through various Epic tools including but not limited to running such as reports, SmartPhrases/Lists, building templates, preference lists, in basket, and assisting with workflow improvements to achieve optimization and efficiency.
2. Provide Epic, workflow and training support during Go-Lives and onboarding of various roles (MOA, clinical, and providers). Providing this support will allow the teammate(s)/clinics to build a strong foundation for support and connect with system partners such as Physician Compliance, Rev Cycle, Risk, Legal, CASI, and Quality.
3. Assisting with Epic workflow optimization assessments and identifying recommendations for improvement while leveraging appropriate resources to improve operational, provider, and clinical teammate efficiencies. This includes but is not limited to check-in/check-out/rooming, and workflow best practices.
4. Customer Service – Demonstrates customer service qualities that instill confidence and build relationships. Mentors others on how to provide the highest level of customer service. Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed
5. Collaborate amongst various stakeholders across the organization which includes but is not limited to Physician and Operational leadership, Physician Compliance, Risk, Legal, Rev Cycle, ISD, CASI, and the OAC.
6. Any other duties or support as assigned.
Other Information
Other information:
Education Requirements:
● Associate’s or Bachelor's degree or health care licensure.
Licensure/Certification Requirements:
● Health care licensure is required if absence of an Associate’s or Bachelor's degree.
Professional Experience Requirements:
● If a Bachelor's degree: One (1) year of experience in clinic or healthcare experience. Ambulatory and Epic experience preferred.
● If an Associates Degree: Three (3) years of experience in clinic or healthcare experience. Ambulatory and Epic experience preferred.
● If a health care licensure: Prior clinic and/or inpatient experience required.
Knowledge/Skills/and Abilities Requirements:
● General clinical workflow knowledge, comfortable working in Epic in various roles (MOA, Referrals, Front Desk, Providers). Must possess strong Microsoft skills to include, but not limited to Outlook, PowerPoint, Word, Excel.
● This role regularly requires travel to clinics and can include overnight when supporting a clinic (depending on location).
Job Details
Legal Employer: NCHEALTH
Entity: UNC Physicians Network
Organization Unit: UNCPN Administration Staff
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $27.89 - $40.09 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
