How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Health Information Technology and Services (HITS) is seeking a Digital Experience Designer to help shape the future of our web presence and design solutions that improve Michigan Medicine employees' access to essential resources. As a key Customer Success team member, you?ll bring a passion for U/X research, accessibility, and service design, collaborating with customers and technical teams to deliver high-quality, user-centered IT services and support. Strong interpersonal skills, an analytical mindset, and a commitment to exceptional customer experiences are essential.

Who We Are

HITS plays an essential role at Michigan Medicine, supporting more than 35,000 clinicians, researchers, learners, and staff with innovative technology solutions. Our Customer Experience (CX) Team focuses on user-centered service design, employee communications, and organizational change management to ensure smooth adoption of new technologies and processes. We thrive in a collaborative, fast-paced environment where teamwork and adaptability drive success. 

Responsibilities*

User Interface Design

• Drive impactful UI design projects and uphold high standards of design quality across the organization.
• Develop journey maps to enhance the end-to-end customer experience.
• Partner with service owners, change management leads, and developers to design engaging interfaces for web and mobile platforms. 

Usability Testing & Customer Research

• Conduct customer research and usability testing initiatives, with a strong focus on accessibility.
• Transform user feedback into actionable insights to inform product development.
• Design and conduct feedback sessions, usability tests, and synthesize findings for stakeholders.

Digital Design

• Oversee complex digital design projects, ensuring visually engaging and effective designs.
• Create user stories, wireframes, and prototypes to illustrate workflows and user experiences.
• Mentor team members and ensure alignment with brand standards.

Analytics & Data Interpretation

• Collect, analyze, and interpret U/X research data, web analytics, and performance metrics.
• Use data insights to drive optimization strategies and set key success metrics.

Technical Proficiency

• Demonstrate expertise in key software and tools, influencing technology choices for UI development.
• Lead adoption of new tools to enhance design and U/X capabilities.

Leadership & Professional Development

• Independently assess and make decisions on complex tasks.
• Actively mentor and support colleagues, fostering a culture of collaboration and knowledge-sharing.
• Stay current on emerging U/X trends, tools, and technologies.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience
• 3-4 years' experience 

Desired Qualifications*

• Excellent communication and interpersonal skills, with the ability to manage stakeholders effectively.
• Expertise in U/X methodologies and tools, supported by a degree or industry certification.
• Strong ability to work independently and collaboratively in a primarily remote team.
• Ability to come on site quarterly to conduct workplace user interviews and research.
• Proficiency in web design principles and accessibility best practices.
• Knowledge of SEO, metadata, and digital traffic optimization.
• Self-motivated, adaptable, organized, and able to manage multiple projects.
• Proven ability to meet deadlines in a fast-paced environment.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.