Job Description:

The Role

As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. Directors in Customer Solutions must be highly motivated, "self-starters" with a sense of ownership, and a strong desire to succeed. You will be a key member of the Team Believers squad within Enterprise Digital Profile & Loss Product area working closely with team members across multiple enterprise initiatives.

The Expertise and Skills You Bring

Proficiency in various business analysis methodologies, including data analysis, use case development, story writing, and user acceptance testing and product documentation.
Relevant experience, preferably in product development / strategy / planning / program management / decision support.
Highly adaptable and experienced wearing many hats.
Analytical, including ability to distill insights into a compelling story.
Strategic professional with proven success working in large, matrixed organizations with leadership to build alignment and drive prioritization.
Highly collaborative and communicative teammate with experience working in fast-paced, multi-functional team environments.
Proficient in MS Word, Excel and PowerPoint
Excellent program management and organizational skills, with experience organizing and running business workstreams and routines.
Experience dissecting sophisticated problems, analyzing potential solutions, and independently solving, where feasible.
Strong verbal, written, and facilitation skills with the ability to interact with a diverse group of stakeholders, including executives, managers, and subject matter specialists.
Ability to identify, bring awareness, assess program risks, and manage through them proactively.
Strong relationship building skills with proven ability to rally support and move distributed groups to action.
Strong leadership skills with an ability to lead with empathy to resolve conflicts.
Negotiation, conflict resolution, influencing and enterprise navigation capabilities.
Proven time management skills; able to balance multiple competing priorities consistently with urgency.
Ability to lead technical discussions and help facilitate decision on critical.
Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.

The Value You Deliver

Participate in defining product vision, roadmap and growth opportunities.
Identify, define and articulate strategic product initiatives/roadmaps for the squad.
Understand Workplace Investing business and enterprise organizational structures.
Work with key partners to define product features and maintain awareness of internal and external market trends.
Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion.
Support critical business routines including overall structure and design of leadership meetings to ensure alignment of goals, effective use of time, and efficient decision-making.
Provide program management for key critical initiatives.
Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives.
Identify business needs and improvement opportunities; develop use cases and propose solutions.
Actively manage partner expectations and maintain strong communication.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.