Client Svc Representative, II-Hospitality Site Rep

US-NY-Rochester

Job ID: 32402
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
NY-Rochester-ConstBrand-MS

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Your Impact

Hospitality Services

Removal and replacement of shredding bins
Assist Facilities department in event set-ups and re-sets
Conference room + dining room reconfigurations
Open/close mobile wall partitions, where applicable
Company product desk drops or conference room setup for staff pickup
Daily check in to ensure interior stairway firewall paths are unobstructed
All coffee machine cleaning and maintenance
Cafe/Hub equipment and vending check; report deficiencies to Facilities department for service calls
Coordinate internal moves (within same building) with Customer to move packed boxes and pick up empty move boxes
Empty and lubricate shredders as needed, all floors
Training room caster maintenance
Assist Facilities department with LL storage retrievals/deliveries; escort employees in the freight elevator to LL assigned cages
Ensure copy paper is at each printer location throughout building
Check first aid kits, blood pressure monitors and fire extinguishers for missing items, replenish if needed
Provide a list of office supplies to order
Replace cubical nameplates as needed
Refrigerators clean out

Facility Services

Move chairs (on wheels) to storage area(s)
Move conference tables (on wheels) to storage area(s)
Work alongside other vendors and/or partners
Move office equipment (on coasters or with rollers) as needed
Unbox simply crated shipments
Unload/unbox shipments
Audit (and report) site for any issues (lighting, A/C, heat, plumbing, etc.)
Assemble basic office furniture
Assemble basic shelving
Use simple hand tools (e.g., screwdriver, hammer, pliers, etc.)
Taking broken-down carboard and/or trash bags to dumpsters
Request new/extra keys for cabinets, drawers, doors, etc
Assist Facilities team in diagnosing mechanical issues (e.g., plumbing, electrical, etc.)
Turn off water valve at main during toilet issues
Changing out the beer kegs, taps etc.
Change out cabinet/drawer locks and/or keys
Possess communication and leadership skills to be able to receive and host vendors and contractors and provide direction
Assist as needed in other CBI locations

Daily opening process of replenishing/inventory of all beverages to report to Facilities department for weekly ordering
Checking code dates on inventory
Daily washing and re-organizing glassware
Inventory special event product usage for charge back
Flushing out tap lines when needed for last minute change-overs
Check and report CO2 and nitrogen tank levels
Dumping expired beverages
Roof top: uncover patio furniture during summer and cover as needed due to inclement weather
Receiving beverage deliveries and storage. Assist with keg returns.
Flush Wine eMotion straws, replace as needed and report to Facilities department for replacement orders
Ensure all lockable product storage displays are securely always locked

Reception Services (backup)

Cover receptionist breaks (30 minutes total) and lunch (1 hour) each day
Cover time off for receptionist
Cover full day reception on zero notice, as needed, in emergency situations
Greet and check in visitors
Distribute temp cards as requested, log on daily track sheet and ensure daily card return
Answer and direct reception console calls as requested

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

In accordance with applicable law, we are providing the anticipated base salary for this role: $17.20/hr to $23.37/hr

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program
-Casual dress (including jeans!) is welcome
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All applicants must reside in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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Posting Tags

#pm20

PI258544603