JOB SUMMARY

The EPIC Willow Application Analyst II is primarily accountable to configure and provide intermediate functional and technical help for the specific application or Willow Ambulatory/Bugsy to a variety of business and clinical users. In addition, part of the responsibility is to join with end users to know about the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the IS organization.

ESSENTIAL FUNCTIONS OF THE ROLE

Assists with the test recommendations for corrective actions and resolution of problems within the software application.

Creates and executes test scripts for new system builds timely and effectively.

Provides testing and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration.

Creates, modifies and tracks system build timely and effectively.

Provides help for normal maintenance of upgrades and system maintenance.

Implements system updates and changes, and communicates those changes to super users and end users.

Provides ongoing application help and end user training for all helped applications.

Engages, manages, and communicates to all stakeholders.

Solves problems by studying business issues and requirements, studying workflows and synthesizing key messages.

Assists in the coordination of training materials and schedules for all super users and end users, and serves as liaison between end users, subject matter experts and vendor implementation team.

KEY SUCCESS FACTORS

Working knowledge of end user workflows; has an expertise of the workflows and the inputs/outputs from an end user and patient perspective.

Ability and experience knowledge end user workflow and owning the technical components of that workflow.

Ability to work well in team environments and facilitate integrated meetings.

Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.

Demonstrates customer-oriented service excellence methods.

Self-motivated with ability to identify and resolve issues, and advance personal knowledge.

Ability to execute complex tasks through organization and details motivated approach.

Demonstrates excellent face-to-face communication skills, among facility customers and team members.

A motivated, quick learner of software and information technology.

Proficient in accurate, thorough and complete documentation.

Epic Willow application knowledge to build, test, help and train.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION

• Epic Certification (EPICCERT)