Job Description

Job Summary:

Performs and implements activities that impact discrete components / processes of the specified functional area of the Technology operation. Work is received in short term assignments that require application of independent judgment. Operates within the context of defined procedures.
Job Responsibilities:

Performs and implements daily operational activities that impact discrete components / processes of the Technology engineering work function, and may include responsibilities, such as:
- Participating in improvement and monitoring of deployment operations on pre-release, upgrades and current versions of software.
- Participating in evaluating compatibility of programs with existing communications hardware and software features.
- Participating in development of protocols to support established standards.
- Improving operation and monitoring of standard and advanced features.
- Participating in development of processes and interface requirements.
- Participating in data development and definition of acceptance criteria.
Gathers and updates necessary information and communicates to appropriate parties.
Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
Coordinates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
May assist in live site support and incident resolution that may include on-call rotation.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

External Basic Qualifications

Bachelor's Degree and at least 1 year of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High School Diploma/GED and at least 4 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology, Mathematics.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Knowledge of programming languages.
Knowledge of IT technologies.

We will consider employment of qualified applicants with arrest and conviction records.