As a member of the EUC Engineering team, you will provide comprehensive support for a wide range of end-user computing applications and technologies. This role involves managing and resolving complex ServiceNow incidents, requests, and change tasks.
Key Responsibilities
- Provide Technical and Operational Governance across the End User Computing environment.
- Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services and support.
- Participate in defining the EUC roadmap.
- Identify and drive areas for service improvements in conjunction with the managed service provider.
- Keep abreast of developments within the IT Industry that End User Computing Services are kept in line with defined or emerging industry standards.
- Define, engineer, and implement enterprise strategies for a wide variety of end user experience services and technologies. This can include capabilities such as client tools (Office, Adobe, Java, misc. productivity applications); browser engineering, design, and strategy (Edge, Chrome, IE); collaboration tools such as M365 Apps, WebEx, Box, etc.; enterprise print engineering and strategy; endpoint automation, reporting, analytics, as well as overall endpoint configuration and device management capabilities for Windows and Mac devices.
- As a driver of change, take an innovative and enterprise-wide view of the needs of our end users and help drive forward new solutions and capabilities that will further enhance their experience and satisfaction in a highly available and secure manner.
Required Qualifications
- Bachelor's degree or equivalent (4-years) in Computer Science, Engineering or related field; or equivalent work experience.
- 5-7 years proven engineering expertise within the subject matter domain.
- Ability to support working outside nor business hours to provide after hours or 'on-call' support when necessary to solve high profile incidents/problems.
- Highly innovative problem solver with strong analytical and customer service abilities.
- Self-driven with the desire and creativity to design a new service offering from the ground up.
- Ability to communicate and articulate technical information across various organizational levels.
- High reasoning aptitude and ability to quickly understand complex operating environments.
Preferred Qualifications
- Experience in management of EUC Desktop environments (MacOS & Windows 11) with significant experience using Microsoft Intune management platforms.
- Experience in MS Windows environment & application support.
- Experience in End user device management and planning in a heavily regulated industry is an advantage.
- Intermediate to advanced scripting experience with PowerShell required.
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
- Effective written and verbal communication skills.
- Proficient and deep understanding on Microsoft Active Directory including deploying, configuring and managing GPOs as well as Intune configuration profiles.
- Experience in implementing or working in environment with Network Access Control solutions with posture checks.
- Certification in ITIL.
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated base salary for this role is $104,900 - $141,600 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeExempt/Non-Exempt
ExemptJob Family Group
TechnologyLine of Business
TECH Technology
