Park Hyatt Washington

The responsibilities include assisting in overseeing any area in the Rooms Division and Food & Beverage Division.. This can include the front office staff, guest services, housekeeping, venues and banquets. Duties may also include training, staff development and scheduling.

Salary range: $70,000-$80,000

Qualifications

Responsibilities include but are not limited to the following:

• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Ensure compliance with all Brand standards.
• Ensure compliance with all standards as outlined in the Employee Handbook.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Develop and execute both a short- and long-term operating plan to meet or exceed budgeted fiscal performance goals.
• Ensure an operating environment that will maximize guest satisfaction.
• Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
• Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
• Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.
• Create and maintain a pleasant, safe and mutually respectful work environment. Continually interact with and motivate all staff members.