How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Back and Pain Center in the Department of Anesthesiology has an exciting opportunity for a Patient Services Intermediate. This position will be responsible for maximizing compliance and revenue by ensuring complete and timely provider documentation along with comprehensive and accurate charge capture for the Back & Pain Center and Headache & Neuropathic Pain Clinic.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Run reports within MiChart and the UMHS Data systems. Utilize these reports to audit and reconcile clinic visits and procedure activity to ensure billing accuracy.
- Review documentation to assure proper billing. If billed, verify it is billed correctly. If not billed, conducts research to determine reasons and follows up with providers if there are documentation issues or billing entry gaps.
- Reconcile/resolve documentation and billing entry discrepancies for items in charge capture work queues. Also, assists providers by answering questions regarding documentation and billing entries while providing feedback related to common billing errors.
- Act as a liaison with the coding & billing team to investigate anomalies, correct deficiencies and post all charges.
- Initiate and follow up on benefit check for patient care and authorizations along with Medication Prior Authorizations.
- Draft appeal letters and or complete forms necessary for denied services.
- Partner with the Referral Coordinator to coordinate and facilitate communications between primary care physicians, managed care plans, clinic personnel and patients regarding authorization for service, medication prior authorizations and other insurance inquiries.
- Run various MiChart and clinical activity reports and collate data for operational analysis and decisions.
- Participate in, record minutes, and/or lead team huddles and clinical team meetings.
- Assist with maintaining MiChart In-Basket items, fax server, referral queues, and letters for no-show and discharges.
- Maintain responsibility for MiChart grids - Template editor, including provider template submission, closings & changes.
- Coordinate faculty schedules and support complex care coordination and patient care scheduling across departments.
- Maintain up to date and detailed scheduling requirement for provider templates.
- Enact service recovery with difficult customers and/or situations requiring in-depth knowledge of the organization?s products/services partnering with the Office of Patient Relations/Clinical Risk as needed.
- Provide backup coverage for Patient Services Assistant, Associate and Intermediate roles.
- Assist in onboarding new team members, providing resources to facilitate the learning of position.
- Serve as mentor for Patient Services Assistants and Associates.
- Reconcile the clinic deposit and complete additional tasks related to this process on a daily basis and notify appropriate personnel when discrepancies are found.
- Additional duties and responsibilities as assigned.
Required Qualifications*
- High School Diploma or GED.
- Must have minimum of 3-4 years of experience.
- Ability to multitask and prioritize work appropriately is essential.
- Ability to accurately receive and relay information over the telephone and through written documentation.
- Great investigative skills and strong attention to detail, particularly to numbers.
- Ability to accept direction from multiple sources and remain adaptable to rapid changes in work environment.
- Excellent organizational and analytical skills.
- Excellent verbal and written communication skills.
- One year customer service experience, preferably within a medical care environment.
- Solid typing/keyboard skills (minimum typing speed of 50 wpm).
- Professional, flexible and positive team player.
- Ability to work independently.
- Excellent attendance.
- Ability and willingness to learn new skills and technologies.
- Passion for providing excellent service to customers.
- Successful passing of Pre-employment testing will be required.
- Knowledge of and/or ability to solve problems.
- Knowledge of and/or ability to learn to work as part of a team-oriented environment.
Desired Qualifications*
- Two years of clerical experience in an outpatient setting or health care services call center.
- Knowledge of MiChart reports and ability to problem solve using large amounts of data.
- Experience in manipulating large data sets using Microsoft Excel or similar programs.
- Knowledge of University policies and procedures.
- Experience in Referral Coordination or medical service billing.
- Experience working with MiChart.
- Knowledge of medical terminology.
- Experience working in a health care setting.
Successful Candidates will have the following Personal Characteristics:
- High enthusiasm and energetic personality
- Willing to go the extra mile in all aspects of the job
- Respect for people, and hard work
- Willingness to challenge, and better yourself
- Flexible, self-motivated, and detail-oriented
- High level of personal and professional integrity
Work Schedule
This is a full-time position; Mondy - Friday; shift hours are from 8am ? 4:30pm (shift hours could potentially change based on the operational needs and required meetings).
Work Locations
The position is located in the Back & Pain Center located at the Burlington Building (325 East Eisenhower Parkway; Suite 310, Ann Arbor MI 48108).
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
