Job Summary
Oversees the planning, execution, and program management of Digital touchpoints across various platforms, ensuring a seamless and positive customer experience by coordinating cross-functional teams to deliver initiatives aligned with the overall digital POR strategy, while tracking key metrics and driving continuous improvement initiatives.Job Description
Core Responsibilities
- Lead cross-functional teams to manage multiple digital projects, while ensuring timely delivery within budget and quality standards, including website redesigns, feature launches and enhancements, and content updates within the SNCdashboard experiences, as well as SNC thresholding user management and SSO experience.
- Collaborate with UXdesign, content, research,and technical leads to create authenticated digital experiences and optimize user flows and enhance wayfinding across all digital platforms to enhance user satisfaction.
- Effectively communicate digital strategy and project updates to key stakeholders, including senior leadership, marketing teams, and technical teams.
- Tracks / documents program progress through Smartsheet via program plan, weekly status, and risk management.
- Clear understanding of product / program vision, scope, and business objectives with ability to communicate effectively to delivery and support teams.
Required Skills:
- Proven experience in digital program management, including but limited to website, dashboard, chat bot, and mobile app self-serving digital experiences.
- Develops program plans and maintains program records. Collaborates with the core team to identify and schedule all tasks necessary to achieve theSNCprogram scope, including the identification and management of the critical path.
- Provides updates on key milestones and ensures all stakeholders are informed of progress and issues. Manages proposed changes to program parameters and collaborates with Enterprise Program Management and Program Managers to ensure proper processes and communications are followed.
- Excellent analytical skills to interpret data and translate insights into actionable strategies.
- Proven ability to lead cross-functional teams and manage complex projects with multiple dependencies.
- Excellent communication and presentation skills to effectively communicate digital strategies to stakeholders.
- Familiarity with Program Management tools like SharePoint, Smartsheet, Jira, Confluence as well as web analytics tools and platforms for data tracking and reporting.
- Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent, and punctual attendance.
- Other duties and responsibilities as assigned.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Program Management; Presentation Skills; Communication Management; Timeline Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
