Our client is seeking a dynamic and experienced Senior Director of E-commerce Operations to lead the operational side of their website and upcoming app in the B2B sector. This high-visibility role reports directly to the CEO and is crucial for driving growth by ensuring seamless website functionality.

Key Responsibilities:
- Develop and execute a comprehensive e-commerce operational strategy in collaboration with the VP of Marketing, aligning with the company's business objectives.
- Implement innovative e-commerce operational solutions to enhance customer experience and drive sales.
- Ensure the e-commerce website runs smoothly, providing a seamless user experience, working closely with the service provider, as well as existing Marketing, IT, Supply Innovation, and Operations teams.
- Manage the third party responsible for order fulfillment, including inventory, re-packing, inventory replenishment, and ensuring timely and accurate delivery to customers.
- Collaborate with the VP of Operations to ensure exceptional support to B2B customers.
- Recruit, hire, and develop a high-performing team of e-commerce professionals as the site develops.
- Monitor KPIs and financial metrics to measure the success of e-commerce initiatives, working with Finance.
- Work closely with the Vice President of Operations and Sr. Director of I.T. to ensure the coordination of B2B website operations with existing business functions.

Qualifications:
- Bachelor's degree in business, marketing, or a related field.
- 8+ years of experience in e-commerce, preferably in the B2B sector.
- Proven track record of taking a start-up website/operations and transforming it into a profitable venture.
- Experience working in environments with high regulatory and safety standards is a plus.
- Strong understanding of e-commerce platforms, digital marketing tools, and analytics.
- Excellent project management and organizational skills.
- Strong leadership and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.

Our client's team is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

PandoLogic. Keywords: eCommerce Manager, Location: London, KY - 40741