Driving Infinite Possibilities Within A Diversified, Global Organization
As a Service Support Coordinator here at Honeywell, you will play a crucial role in providing support to our service team and ensuring the smooth operation of our service delivery. You will be responsible for coordinating service activities, managing customer inquiries, and maintaining accurate records. Your attention to detail and strong organizational skills will contribute to the overall success of our service operations.
You will report directly to our Service Manager, and you'll work out of our West Columbia, SC location on a hybrid work schedule.
In this role, you will impact the efficiency and effectiveness of our service operations by providing timely and accurate support to our service team. You will be the main point of contact for customer inquiries and will play a key role in maintaining customer satisfaction.
KEY RESPONSIBILITIES
* Coordinate service activities, including scheduling service calls, dispatching technicians, and managing service requests.
* Respond to customer inquiries and provide timely and accurate information.
* Maintain accurate records of service activities, including service reports, customer information, and equipment details.
* Collaborate with cross-functional teams to ensure smooth service delivery and resolve customer issues.
* Assist in the preparation of service quotes and proposals.
* Monitor service performance metrics and identify areas for improvement.
* Support the Service Manager in various administrative tasks as needed.
US REQUIREMENT
Candidates must be a US Citizen due to contractual requirements.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
* High school diploma or equivalent.
* 2+ years of experience in a customer service or administrative role.
* Strong organizational and multitasking skills.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office Suite.
WE VALUE
* Associate's degree in business administration or a related field.
* Experience in a service or technical support role.
* Knowledge of service management software.
* Attention to detail and accuracy.
* Ability to work in a fast-paced environment.
ABOUT HONEYWELL
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Additional Information
- JOB ID: HRD252991
- Category: Business Management
- Location: 3223 Sunset Blvd Ste 101,US Hwy #378,West Columbia,South Carolina,29169,United States
- Nonexempt
- Must be a US Citizen due to contractual requirements.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
