Job Summary

Medline Industries has an immediate opening for a Supervisor Product Support with our Capital Equipment division. This role will be located at our Chicago Merchandise Mart location and will work a hybrid model. Manage day to day activities of the product support specialists. Provide in depth knowledge and support to various internal sales teams. Respond to escalated issues or questions.

Job Description

Responsibilities:

Manage the day-to-day activities of the product support specialists, including but not limited to scheduling various actives, assigning projects, managing overtime schedules and ensuring team performance metrics are tracked and achieved.
Ensure all incoming customer/sales requests are reviewed, resolved or passed to the appropriate group by working collaboratively with the Product Support team. Cross projects when resources are low or projects are running behind schedule.
Assist Product Support Specialists in resolving more complex issues, and crosses. Report findings/concerns to the Product Support Manager (PSM).
Oversee cross projects and review work for Quality Department before sending to the PSM for final review. Review any incorrectly crossed items with the Product Support Specialist that crossed it, in a positive mentoring manner.
Provide focus on Web updates. Write/update product attributes.
Utilize, upload or delete data in master data file.
Facilitate and/or participate in divisional meetings in the absence of the PSM.
Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.

Required Experience:

Education

Bachelor's degree.

Work Experience

At least 2 years as a Product Support Specialist or similar role in healthcare organization.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$68,640.00 - $99,320.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.