JOB SUMMARY

The Supervisor Clinic Operations is accountable for coordinating and supervising the day-to-day activities of assigned employees in the physician front office, clinics, or other operational areas that help patients, to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

ESSENTIAL FUNCTIONS OF THE ROLE

• Provides direct supervision and leadership for 5 to 10 FTEs.
• Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
• Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Provides subject matter expertise for employees supervised. Sets standards for work quality and volume, monitors work output, coaches for excellence, identifies opportunities for LEAN applications and implements changes as needed.
• Serves as part of the work team, performing duties as needed, working along side those supervised.
• Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
• Provides input in budget process to ensure resources are enough to service patient needs. Monitors inventory and supplies ordering what is required as needed.
• Oversees compliance, training and maintenance of applicable license and certifications.
• Partners with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.

KEY SUCCESS FACTORS

• Experience in healthcare or patient related services associated with physician front office, clinics, other operationsal areas that help patients, such as customer service, call center or insurance industry.
• Supervisory experience is preferred.
• Demonstrated teaching and mentoring skills are preferred
• Must have excellent social skills and be able to handle difficult people and situations. Able to relate to others including patients, employees, coworkers, senior management, vendors and the general public.
• Basic knowledge of the revenue cycle.
• Professional demeanor and appearance.
• Good problem solving skills.
• Able to make tactical choices around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 3 Years of Experience